Chioma Chuku
TeamCreated Slack test 2 (public channel) - safe to deleteCreated Slack test - safe to deleteCommented on Authority ranking within a domainHi again, I’ve confirmed with our team that this is something we’re currently working on as part of the ongoing platform upgrades. The new Sources page provides additional source analysis, including importance and authority-based sorting, to help identify and prioritize sources c…Commented on Authority ranking within a domainHi there! Thanks for the feedback. Promptmonitor’s Sources page currently shows the top domains cited across your AI responses, ranked by usage count. You can also view the specific URLs being cited, the AI models citing them, and how frequently they’re cited. We understand you’r…Commented on export action page dataHello Abimbola, Thank you for the suggestion! This would be a useful addition to the Action page, especially for exporting data for outreach purposes. We’ll share this with the technical team and consider it as part of our future improvements.Commented on create new prompts failedHi, thanks again for reporting this. The issue has been resolved; the affected project was refreshed, and the previously failed prompts are now accessible. If you notice any further issues, please let us know and we'll be happy to assist.Commented on create new prompts failedHi there, thank you for reporting this. We've received your report and are currently investigating the issue. We'll keep you updated via our live chat conversation as soon as we have more information. We appreciate your patience.Commented on AccountHi Andree, Thanks again for sharing this feedback, and apologies for the delay in closing the loop here. I’m happy to let you know that this has now been implemented. We’ve updated our authentication system, and you can now sign up using email and password, in addition to Google…Commented on Expand Weekly Visibility Reports to All UsersWeekly visibility reports are now sent to all users within an account, rather than only the account owner. This update improves collaboration and transparency by ensuring that every team member has access to the same performance insights and visibility data. Teams can now stay al…Commented on Add CSV Export to Dashboard PagesCSV export functionality has now been added to relevant dashboard pages. You can download your data directly in CSV format for easier reporting and analysis in tools like Excel or Google Sheets. Bulk export for selected prompts is also supported where applicable. Thank you for yo…Commented on Onboarding flow bugWe have resolved the onboarding issue where the SEO title and description entered during setup were not being saved correctly. This was caused by a background field-mapping error, which has now been fixed. Titles and descriptions are properly stored and applied as expected during…Commented on Invoices: you need to mention Promptmonitor. I got an invoice from Bootstrapped LLC and I was about to report it as spam as it made no mention of Promptmonitor.Hi there, Just a quick update, the invoice naming issue has now been resolved. Promptmonitor will reflect on invoices going forward. Thank you again for bringing this to our attention.Commented on I selected Grok, but I am not getting any results. Is the interface faulty?Hello, Andree. Thank you again for your patience. There is an update regarding your feedback. Please know that Grok is currently responding; however, the previous live search functionality that supported tracking has been deprecated by xAI for Grok-3. As a result, Grok is now gen…Commented on I selected Grok, but I am not getting any results. Is the interface faulty?Hello Andree, Thank you for flagging this. If you selected Grok but are not seeing results, it typically means that Grok did not return a valid response for that specific prompt during the latest refresh cycle, or Grok is temporarily unavailable for tracking. Kindly confirm that:…Commented on hi may i know what does this error report mean?Hi, thank you for your follow-up. ChatGPT does not automatically perform a live web search for every query. It only triggers a search when the model determines that real-time or external information is necessary. In this case, it generated a response using its internal knowledge,…Commented on hi may i know what does this error report mean?Hi there, The “Not mentioned” label means that ChatGPT did not mention your brand in its response to that specific query. The message about web search simply indicates that ChatGPT did not perform any live web search during the query session, which is why no sources or citations…Commented on how to cancel renewalsSteps to Cancel your Promptmonitor Subscription From your dashboard, click "Teams" in the side navigation. Click "Billing" in the side navigation. Scroll to the bottom of the billing page, and click "Manage Subscription." Cancel via Stripe Portal If you intend to cancel due to an…Commented on LLM Analytics ExportHello John, Thank you for sharing this feedback; it is greatly appreciated. The “Pages” and “AI Bots” modals were designed for quick inspection; however, we understand they can become limiting with larger datasets. We are actively exploring enhanced layouts and export options to…Commented on Which individual LLMs are tracked by Perplexity, ChatGPT, and DeepSeek?Hi there, PromptMonitor tracks the actual LLMs powering each platform. For ChatGPT, this includes OpenAI’s GPT‑4 models. Perplexity outputs come from a mix of models such as GPT, Claude, Gemini, and Perplexity’s own internal models. DeepSeek responses are generated by its proprie…Commented on Invoices: you need to mention Promptmonitor. I got an invoice from Bootstrapped LLC and I was about to report it as spam as it made no mention of Promptmonitor.Hi there, Thank you for bringing this to our attention. Bootstrapped LLC serves as our legal billing entity; however, we recognize that this can create confusion. We are currently working on updating our invoices to clearly reference Promptmonitor to prevent any potential misunde…Commented on How is tracking done: via web scraping or via API?Hello Andree, PromptMonitor monitors AI model activity by programmatically querying the models and analyzing their output responses. Our system leverages a hybrid approach, utilizing both web scraping and direct API calls, dynamically routing requests according to the method that…Commented on Claude is currently inactive. When will it be reactivated?Hello Andree, Thank you for your feedback. Claude is temporarily disabled due to maintenance. Once reliability is restored, Claude will be reactivated and visible again in the dashboard. Rest assured, all users will be informed of this. If you have any further questions or feedba…Commented on Hi,Hello Zac, thank you for your feedback. Please know that you can filter analytics by multiple countries, not just the US. You can access the location data via “Manage Project” in the dashboard or while creating a prompt, and then select your desired country in the dropdown. If yo…Commented on AccountHello Andree, Thank you for bringing this to our attention. This is currently in progress, and all users will be made aware once completed.